Security and Privacy

About Us

We are Malayan Insurance Co., Inc. (“we”, “us” or “Malayan Insurance”). We provide non-life insurance products and services online via our website: www.malayanonline.com, agents and at our offices.

Our Privacy Statement

This Privacy Statement governs the manner in which Malayan Insurance Co. Inc. collects, uses, maintains and discloses information collected from users (each, a "User" or “you”) of the www.travelsure.ph website ("Site"). By using our Site and/or by purchasing our insurance products either online, via agent or at our offices, you consent to our processing of your personal information in the manner described in this Privacy Statement. This Privacy Statement applies to the Site and all products and services offered by Malayan Insurance Co., Inc.

We value Users as our customers and respect their right to privacy. We know that you purchase our products and services because you trust that we stand behind our promises. It is our responsibility and our commitment in ensuring that the personal information you give us is secured and will take all reasonable precautions to prevent unauthorized access to that information.

Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to:

• Visits to our Site
• Registration on our Site
• Placing an order through our Site
• Responding to a survey on our Site
• Filling out a form on our Site
• Giving you an accurate quote
• Identifying insurance products and services for you
• Supplying insurance products and services to you

· Processing your application for insurance products and services

· Communicating and responding to your queries and verify your identity;

· Compiling statistics to allow us to improve our products and services for you;

· For security purposes and to prevent and detect fraud or loss

The personal information we collect includes your name, identification number, address, date of birth, and contact details (for example phone and email), and social security number, among others. We will collect personal identification information from you only if you voluntarily submit such information to us. If you provide personal information to us about someone else, you are responsible for telling the other person that you have provided their personal information to us. You can always refuse to supply personal identification information, except that it may prevent you from engaging in certain Site related activities.

We collect personal information when you use our website, when you call us, when you visit our offices or when you otherwise get in contact with us.

While we will collect most of the information from you, we might also collect personal information about you from someone else when we are processing your application for insurance coverage or are assessing a claim under your policy. This may include another insurer, an insurance investigator, claims manager or a medical provider.

Non-personal information

We may collect non-personal identification information about Users whenever they interact with our Site. General non-personal identification information may include the internet protocol (IP) address, browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This general information allows us to maintain, evaluate and improve our Site’s performance. We may also gather and use non-personal information to assess and to consider improvements to our products and services.

Advertising and marketing materials

We will ensure that our users will have the option to decline to receive any further emails about our products and services .

Should you want to unsubscribe in receiving marketing materials, you may notify us by sending an email at travelsure@malayan.com.

Disclosure of information

We may disclose your personal information confidentially to other parties who help us provide our products and services. These may be our group companies, other insurers, parties involved in supporting the claims process like assessors, loss adjusters, repairers and suppliers, investigators and recovery agents. We may also disclose such information to police, credit enforcement groups and legal advisors assisting us in providing our services to you.

Those external companies who assist us in web-hosting, maintaining our website, providing communication services and help in problem solving may also have access to your personal information for the sole purpose of providing those services. Some external companies may gather non-personal information to evaluate the effectiveness of our online marketing activities. We impose security and confidentiality requirements on how these parties handle your personal information and we limit the use of it to the specific purposes for which they were disclosed. In addition, we may disclose your information where there is a legal or regulatory requirement to do so.

How long will we keep your personal information?

We will only hold your personal information for as long as is necessary for the purposes described in this Privacy Statement or for legal or business purposes.

Sharing your personal information

We may share general demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. But we do NOT sell, rent, or trade your personal information to others.

Getting in touch with us via the Internet

Our website enables you to communicate with us electronically using the internet. We need your email address in order to respond to your communications. We WILL NOT ask you to verify your identity by email. An email which appears to come from us, or which claims to be sent by us - asking for personal information should not be opened. It should be deleted immediately as it is likely to be an attempt to acquire (wrongfully) your personal details (called 'phishing'). If we need to verify your identity, we will contact you by telephone.

We keep the content of email correspondence you have with us as it will help us understand your needs and provide you with assistance.

Web Browser Cookies

Our Site may use "cookies" to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

How to contact us

Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to our data protection officer, (insert name), at (insert email) .

If you have questions, comments and requests regarding this Privacy Statement, the practices of this Site, or your dealings with this Site, please contact us at:

Malayan Insurance Co., Inc.

(632) 628-8-557

(632) 242-8888 (Trunkline)

4/F Yuchengco Tower I, 500 Quintin Paredes St., Binondo, Manila

Legal Notices

It is important that you read the following legal notices. By accessing www.travelsure.ph, you agree to accept and abide by the provisions stated in each notice.

Customer Charter

Terms and Conditions

Read through the terms and conditions of use of www.travelsure.ph

Privacy and Security Policy

Read through Malayan Insurance’s policy on privacy and security.

Email Notifications/Offers

We will ensure that our users will have the option to decline to receive any further emails.

Complaints Resolution

You may send your complaints, queries and other concerns here or contact us at 632- 628-8557.