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*Note: Quotes are for travel insurance premiums only. Flights have to be booked separately through the Book and Pay section of the CEB website.

* Passengers residing in Australia are not eligible to purchase Travel Insurance for Manila to Sydney flight. In case of purchase, the premium paid will be returned in full. For your concerns, please reach us through the following:628 - 8557.

* Please be advised that this microsite does not intend to sell TravelSure insurance for flights exiting various international countries. It only caters purchase of insurance for flights exiting Philippines.

FREQUENTLY ASKED QUESTIONS

 
+ Originating from Philippines, Macau and Japan

 
WHAT IS TRAVELSURE?

TravelSure is a comprehensive personal accident and emergency medical treatment insurance coverage benefit while you are on travel status anywhere in the Philippines or in Asia. The TravelSure policy starts 2 hours before the insured’s scheduled departure time indicated in the Itinerary Receipt issued to the insured. The policy will cover the passenger a maximum of 30 days or when he returns from his/her trip or two (2) hours after the scheduled time of arrival whichever comes first.

 
WHO ARE QUALIFIED TO AVAIL TRAVELSURE?

Travelsure may be availed by guest age one (1) year old to seventy (70) years old.

 
WHAT OTHER BENEFITS DOES TRAVEL SURE PROVIDE?

TravelSure gives you the ultimate protection possible not only from accidents and medical services but also for recovery of lost travel documents, loss/delay/damage of your checked in baggage, strikes and hijacking, flight delay, trip curtailment and abandonment for medical or legal emergency.

 
WHEN SHALL THE POLICY COMMENCE AND END?

This policy is effective while the insured passenger is on travel status during the policy period specified in the schedule provided. The cover commences two hours before the insured’s scheduled departure time indicated in Itinerary Receipt issued to the insured.

The cover ceases under the following conditions:

    Round Trip / Open Jaw


a) The expiry of the policy period specified in the schedule;
b) The insured’s travel reaching the 30th day, unless previously declared to the Company and the latter signified its acceptance and an additional premium has been paid;
c) Within two (2) hours after the scheduled time & date of arrival at the last destination specified in the travel ticket, in the policy schedule, or certificate of insurance or any subsequent endorsements; or
d) The insured’s reaching his/her place of residence or employment,

whichever occurs first.

    Single Trip-One Way


a) The expiry of the policy period specified in the schedule;
b) within two (2) hours after the scheduled time & date of arrival at the destination specified in the Itinerary Receipt, in the policy schedule, or certificate of insurance or any subsequent endorsements; or,
c) The insured’s reaching his/her place of residence or employment,

whichever occurs first.

 
WHAT IS MY MAXIMUM DAY OF COVER?

The maximum day of cover is thirty (30) days per any one Round Trip unless the company has been informed and later accepted the risk to extend cover beyond the maximum day of cover.

 
HOW MUCH DOES IT COST? AND WHERE CAN I AVAIL OF IT?

Origin Country

Destination Country

Premium Rate
(1-65 Years Old)

effective 1 July 2018

Premium Rate
(66-70 Years Old)
effective 1 July 2018

OW

RT

Open Jaw or 1-14 days

OW

RT

Open Jaw or 1-14 days

Philippines

Philippines

PHP 330

PHP 400

PHP 400

PHP 390

PHP 470

PHP 470

Philippines

International (Short Haul)

PHP 350

PHP 450

PHP 450

PHP 410

PHP 530

PHP 530

Philippines

UAE & Australia

PHP 500

PHP 700

PHP 700

PHP 590

PHP 830

PHP 830

Macau

Philippines & Int'l

PHP 350

PHP 450

PHP 450

PHP 410

PHP 530

PHP 530

Japan

Philippines & Int'l

PHP 350

PHP 450

PHP 450

PHP 410

PHP 410

PHP 530



A guest may avail of TravelSure by booking online or they may ask about Travel Sure thru Cebu Pacific Call Center and Ticketing offices.
 
WHAT IF I HAVE PREVIOUSLY CONFIRMED A ONE-WAY FLIGHT AND AVAILED OF TRAVELSURE THEN EVENTUALLY DECIDE TO BOOK MY RETURN FLIGHT? CAN I UPGRADE MY ONE-WAY TRAVELSURE?

You can add another one-way TravelSure for your return flight by creating another booking but cannot upgrade the original one-way Travelsure to a round-trip Travelsure. Covers apply per one-way trip.

 
WHO SHALL BE NAMED INSURED?

The insured referred to in this policy shall refer to the person named in the Cebu Pacific Booking.

 
WHO WILL BE QUALIFIED AS THE BENEFICIARY?

The beneficiary should be any first-degree family relationship with the insured (i.e. father, mother, brother, sister spouse, qualified dependents or children).

 
CAN A GUEST REFUND HIS/HER INSURANCE?

No.

 
WHAT IF A GUEST REBOOKS HIS FLIGHT? CAN THEY ALSO REBOOK THEIR INSURANCE?

If the flight is rebooked to another date/time but with the same route, insurance will be carried over to the rebooked flight. However, if the flight will be rerouted, the insurance will be forfeited. But, guest may purchase new insurance for the new route/s selected.

 
HOW MANY DEPENDENTS CAN I DECLARE UNDER THIS PACKAGE?

A passenger may declare up to one beneficiary per policy.

 
CAN I FILE A CLAIM IN MALAYAN IF I LOSE MY LAPTOP ABROAD?

No. Benefits will not be provided for any loss or damage to personal computers (including software and accessories) or laptops.

 
CAN I CANCEL MY TRIP FOR ANY REASON AND GET ALL MY MONEY THROUGH MY TRIP ABANDONMENT BENEFITS?

The Trip Abandonment Benefit is only applicable for insurance reasons indicated in the full terms and conditions. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member.

 
CAN I STILL BUY TRAVEL SURE EVEN IF I HAVE A PRE-EXISTING CONDITION?

Yes, however, TravelSure has exclusions on pre-existing conditions as detailed in the full terms and conditions.

 
DOES MY BAGGAGE BENEFIT COVER THEFT?

Yes, Travel Sure covers theft as long as it occurs while the baggage is in the possession of the common carrier/ Airline Company and the whole baggage itself was stolen. No benefits will be given to loss of an item or several items contained in the baggage unless the baggage itself was lost. Proof such loss must be obtained in writing from the common carrier/airline company management and such proof must be provided to the Company.

 
WHAT DO I DO IF I NEED TO MAKE A CLAIM?

You may request for a list of documents needed for claims thru claims-travelsure@malayan.com, or you may call the service hotline at +63(2) 628-8557 or +63(2) 242-8888 local 8557

 
HOW LONG IS THE CLAIMS PROCESSING TIME?

Claims will be processed within 7 to 10 working days after you have submitted all required documentation.

 
WHO ARE BEHIND TRAVELSURE?

Malayan Insurance Co., Inc. is underwriting the Travel Sure travel insurance product. Malayan Insurance Co., Inc. is making Travel Sure available to all Cebu Pacific passengers. They have been the number 1 Non-Life Insurance company in the Philippines since 1970.

 
WHAT DO I DO IF I DISAGREE WITH THE CLAIMS DECISION MADE?

You may contact Malayan Insurance thru travelsure@malayan.com, or you may call the service hotline at +63(2) 242-8888 local 8557 or +63(2) 628-8557.

 
 

+ Originating South Korea, Taiwan and China


 
WHAT IS INBOUND TRAVELSURE?

Inbound TravelSure provides cover for personal accident and emergency medical treatment while you are on travel status anywhere in the Philippines.

 
WHO ARE QUALIFIED TO AVAIL OF INBOUND TRAVELSURE?

Inbound Travelsure may be availed by guest age one (1) year old to seventy (70) years old departing from South Korea, Taiwan and China and are travelling within the Philippines.

 
WHAT OTHER BENEFITS DOES TRAVEL SURE PROVIDE?
  • Personal Accident
  • Emergency Medical Expenses due to accident
  • Trip Curtailment benefit
  • Loss of Sports Equipment
  • Damage to Baggage
  • Baggage Delay
  • Flight Delay
 
WHEN SHALL THE POLICY COMMENCE AND END?

The Inbound TravelSure policy starts upon arrival at the Philippine Immigration Booth and expires upon reaching the Immigration booth at the departure area or your travel reaching the 30th day, whichever comes first.

 
WHAT IS MY MAXIMUM DAY OF COVER?

The maximum day of cover is thirty (30) days per any one Round Trip unless the company has been informed and later accepted the risk to extend cover beyond the maximum day of cover.

 
HOW MUCH DOES IT COST? AND WHERE CAN I AVAIL OF IT?

Origin Country

Destination Country

Premium Rate
(1-65 Years Old)

effective 1July18

Premium Rate
(66-70 Years Old)
effective 1July18

OW

RT

Open Jaw

OW

RT

Open Jaw

China

Philippines & Int'l

PHP 350

PHP 450

PHP 450

PHP 410

PHP 530

PHP 530

South Korea

Philippines & Int'l

PHP 350

PHP 450

PHP 450

PHP 410

PHP 530

PHP 530

Taiwan

Philippines & Int'l

PHP 350

PHP 450

PHP 450

PHP 410

PHP 530

PHP 530



A guest may avail of Inbound TravelSure by booking online for flights originating from South Korea, Taiwan or China or they may ask about Inbound Travel Sure thru Cebu Pacific Call Center and Ticketing offices.
 
WHAT IF I HAVE PREVIOUSLY CONFIRMED A ONE-WAY FLIGHT AND AVAILED OF TRAVELSURE THEN EVENTUALLY DECIDE TO BOOK MY RETURN FLIGHT? CAN I UPGRADE MY ONE-WAY TRAVELSURE?

You can add another one-way TravelSure for your return flight by creating another booking but cannot upgrade the original one-way Travelsure to a round-trip Travelsure. Covers apply per one-way trip.

 
CAN A GUEST REFUND HIS/HER INSURANCE?

No.

 
WHAT IF A GUEST REBOOKS HIS FLIGHT? CAN THEY ALSO REBOOK THEIR INSURANCE?

If the flight is rebooked to another date/time but with the same route, insurance will be carried over to the rebooked flight. However, if the flight will be rerouted, the insurance will be forfeited. But, guest may purchase new insurance for the new route/s selected.

 
HOW MANY DEPENDENTS CAN I DECLARE UNDER THIS PACKAGE?

A passenger may declare up to one beneficiary per policy.

 
CAN I FILE A CLAIM WITH MALAYAN IF I LOSE MY LAPTOP WITHIN THE PHILIPPINES?

No. Benefits will not be provided for any loss or damage to personal computers (including software and accessories) or laptops.

 
CAN I CANCEL MY TRIP FOR ANY REASON AND GET ALL MY MONEY THROUGH MY TRIP CANCELLATION BENEFITS?

The Trip Cancellation Benefit is not applicable for Inbound TravelSure.

 
CAN I STILL BUY TRAVEL SURE EVEN IF I HAVE A PRE-EXISTING CONDITION?

Yes, however, TravelSure has exclusions on pre-existing conditions as detailed in the full terms and conditions.

 
DOES MY BAGGAGE BENEFIT COVER THEFT?

Yes, Travel Sure covers theft as long as it occurs while the baggage is in the possession of the common carrier/ Airline Company and the whole baggage itself was stolen. No benefits will be given to loss of an item or several items contained in the baggage unless the baggage itself was lost. Proof of such loss must be obtained in writing from the common carrier/airline company management and such proof must be provided to the Company.

 
WHAT DO I DO IF I NEED TO MAKE A CLAIM?

You may request for a list of documents needed for claims thrutravelsure@malayan.com, or you may call the service hotline at +63(2) 242 – 8888 local 8557 or 8558 or +63(2) 628 – 8557.

 
HOW LONG IS THE CLAIMS PROCESSING TIME?

Claims will be processed within 7 to 10 working days after you have submitted all required documentation.

 
WHO ARE BEHIND TRAVELSURE?

Malayan Insurance Co., Inc. is underwriting the Travel Sure travel insurance product. Malayan Insurance Co., Inc. is making Travel Sure available to all Cebu Pacific passengers. They have been the number 1 Non-Life Insurance company in the Philippines since 1970.

 
HOW LONG IS THE CLAIMS PROCESSING TIME?

Claims will be processed within 7 to 10 working days after you have submitted all required documentation.

 
WHO ARE BEHIND TRAVELSURE?

Malayan Insurance Co., Inc. is underwriting the Travel Sure travel insurance product. Malayan Insurance Co., Inc. is making Travel Sure available to all Cebu Pacific passengers. They have been the number 1 Non-Life Insurance company in the Philippines since 1970.

 
 
 
+ Originating Philippines to Australia

 
WHO ARE QUALIFIED TO AVAIL TRAVELSURE FOR INBOUND AUSTRALIA?

Travelsure may be availed by non-Australian residents aged one (1) year old to seventy (70) years old.

 
WHO MAY BE CONSIDERED AN AUSTRALIAN RESIDENT?

An Australian resident is a person who is living in Australia, who is an Australian citizen or who is otherwise legally permitted to reside in Australia.

 
WOULD A PERSON VISITING AUSTRALIA BE CONSIDERED AN AUSTRALIAN RESIDENT?

A person would not be considered an Australian resident if they were merely visiting Australia, for example, as a tourist.

 
WHAT IF I AM AN AUSTRALIAN RESIDENT AND I MISTAKENLY PURCHASED TRAVELSURE?

Passengers residing in Australia are not eligible to purchase Travel Insurance from TravelSure. In case of purchase by or for an Australian resident, the premium paid will be returned in full. Guest must initiate refund by calling Cebu’s Call Center at (632) 702-0888. If payment was done by credit card, amount will be credited back to guest’s credit card account used. If payment was in cash, guest may claim cash refund via Cebu’s organic ticket offices.

 
WHAT ARE THE REQUIREMENTS FOR REFUND?

Passenger should present any documentation that contains their current residential address in Australia such as current utilities bills or payment of a mandated private health insurance policy.

 
WHAT OTHER BENEFITS DOES TRAVELSURE PROVIDE?

TravelSure gives you the ultimate protection possible not only from accidents and medical services but also for recovery of lost travel documents, loss/delay/damage of your checked in baggage, strikes and hijacking, flight delay, trip curtailment and cancellation for medical or legal emergency.

 
WHEN SHALL THE POLICY COMMENCE AND END?

This policy is effective while the insured passenger is on travel status during the policy period specified in the schedule provided. The cover commences two hours before the insured’s scheduled departure time indicated in Itinerary Receipt issued to the insured.
The cover ceases under the following conditions:

    Round Trip / Open Jaw

a) The expiry of the policy period specified in the schedule;
b) The insured’s travel reaching the 30th day, unless previously declared to the Company and the latter signified its acceptance and an additional premium has been paid;
c) Within two (2) hours after the scheduled time & date of arrival at the last destination specified in the travel ticket, in the policy schedule, or certificate of insurance or any subsequent endorsements; or
d) The insured’s reaching his/her place of residence or employment,
whichever occurs first.
    Single Trip-One Way

a) The expiry of the policy period specified in the schedule;
b) within two (2) hours after the scheduled time & date of arrival at the destination specified in the Itinerary Receipt, in the policy schedule, or certificate of insurance or any subsequent endorsements; or,
c) The insured’s reaching his/her place of residence or employment,
whichever occurs first.

 
WHAT IS MY MAXIMUM DAY OF COVER?

The maximum day of cover is thirty (30) days per any one Round Trip unless the company has been informed and later accepted the risk to extend cover beyond the maximum day of cover.

 
HOW MUCH DOES IT COST? AND WHERE CAN I AVAIL OF IT?

Origin Country

Destination Country

Premium Rate
(1-65 Years Old)

effective 1July17

Premium Rate
(66-70 Years Old)
effective 1July17

OW

RT

Open Jaw

OW

RT

Open Jaw

Philippines

Australia

PHP 500

PHP 700

PHP 700

PHP 590

PHP 830

PHP 830


A guest may avail of TravelSure by booking online or they may ask about Travel Sure thru Cebu Pacific Call Center and Ticketing offices.
 
WHAT IF I HAVE PREVIOUSLY CONFIRMED A ONE-WAY FLIGHT AND AVAILED OF TRAVELSURE THEN EVENTUALLY DECIDE TO BOOK MY RETURN FLIGHT? CAN I UPGRADE MY ONE-WAY TRAVELSURE?

You can add another one-way TravelSure for your return flight by creating another booking but cannot upgrade the original one-way Travelsure to a round-trip Travelsure. Covers apply per one-way trip.

 
WHO SHALL BE NAMED INSURED?

The insured referred to in this policy shall refer to the person named in the Cebu Pacific Booking.

 
WHO WILL BE QUALIFIED AS THE BENEFICIARY?

The beneficiary should be any first-degree family relationship with the insured (i.e. father, mother, brother, sister spouse, qualified dependents or children).

 
CAN A GUEST REFUND HIS/HER INSURANCE?

Yes, if the purchase was by or for an Australian resident otherwise Travelsure is non-refundable.

 
WHAT IF A GUEST REBOOKS HIS FLIGHT? CAN THEY ALSO REBOOK THEIR INSURANCE?

If the flight is rebooked to another date/time but with the same route, insurance will be carried over to the rebooked flight. However, if the flight will be rerouted, the insurance will be forfeited. But, guest may purchase new insurance for the new route/s selected.

 
HOW MANY DEPENDENTS CAN I DECLARE UNDER THIS PACKAGE?

A passenger may declare up to one beneficiary per policy.

 
CAN I FILE A CLAIM WITH MALAYAN IF I LOSE MY LAPTOP ABROAD?

No. Benefits will not be provided for any loss or damage to personal computers (including software and accessories) or laptops.

 
CAN I CANCEL MY TRIP FOR ANY REASON AND GET ALL MY MONEY THROUGH MY TRIP CANCELLATION BENEFITS?

The Trip Cancellation Benefit is only applicable for insurance reasons indicated in the full terms and conditions. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-Existing conditions are not covered.

 
CAN I STILL BUY TRAVEL SURE EVEN IF I HAVE A PRE-EXISTING CONDITION?

Yes, however, TravelSure has exclusions on pre-existing conditions as detailed in the full terms and conditions.

 
DOES MY BAGGAGE BENEFIT COVER THEFT?

Yes, Travel Sure covers theft as long as it occurs while the baggage is in the possession of the common carrier/ Airline Company and the whole baggage itself was stolen. No benefits will be given to loss of an item or several items contained in the baggage unless the baggage itself was lost. Proof such loss must be obtained in writing from the common carrier/airline company management and such proof must be provided to the Company.

 
WHAT DO I DO IF I NEED TO MAKE A CLAIM?

You may request for a list of documents needed for claims thru travelsure@malayan.com, or you may call the service hotline at +63(2) 628-8557 or +63(2) 242-8888 ext. 8557

 
HOW LONG IS THE CLAIMS PROCESSING TIME?

Claims will be processed within 7 to 10 working days after you have submitted all required documentation.

 
WHO ARE BEHIND TRAVELSURE?

Malayan Insurance Co., Inc. is underwriting the Travel Sure travel insurance product. Malayan Insurance Co., Inc. is making Travel Sure available to all Cebu Pacific passengers. They have been the number 1 Non-Life Insurance company in the Philippines since 1970.

 
HOW LONG IS THE CLAIMS PROCESSING TIME?

Claims will be processed within 7 to 10 working days after you have submitted all required documentation.

 
WHO ARE BEHIND TRAVELSURE?

Malayan Insurance Co., Inc. is underwriting the Travel Sure travel insurance product. Malayan Insurance Co., Inc. is making Travel Sure available to all Cebu Pacific passengers. They have been the number 1 Non-Life Insurance company in the Philippines since 1970.

 
 
 







































Malayan Insurance
Disclaimer | Security and Privacy | Terms and Conditions

Cebu Pacific has forged strategic ties with Malayan insurance bringing to fore the exclusive TravelSure insurance cover for discerning Cebu Pacific guests. TravelSure offers maximum protection at very low premiums.