We are Malayan Insurance Co., Inc. (“we”, “us” or “Malayan Insurance”). We provide non-life insurance products and services online via our website: www.malayanonline.com, agents and at our offices.
Our Privacy Statement
This Privacy Statement governs the manner in which Malayan Insurance Co. Inc. collects, uses, maintains and discloses information collected from users
(each, a "User" or “you”) of the www.travelsure.ph website ("Site"). By
using our Site and/or by purchasing our insurance products either online, via agent or at our offices, you consent to our processing of your personal
information in the manner described in this Privacy Statement. This Privacy Statement applies to the Site and all products and services offered by Malayan
Insurance Co., Inc.
We value Users as our customers and respect their right to privacy. We know that you purchase our products and services because you trust that we stand
behind our promises. It is our responsibility and our commitment in ensuring that the personal information you give us is secured and will take all
reasonable precautions to prevent unauthorized access to that information.
Personal identification information
We may collect personal identification information from you in a variety of ways, including, but not limited to:
Visits to our Site
Registration on our Site
Placing an order through our Site
Responding to a survey on our Site
Filling out a form on our Site
Giving you an accurate quote
Identifying insurance products and services for you
Supplying insurance products and services to you
· Processing your application for insurance products and services
· Communicating and responding to your queries and verify your identity;
· Compiling statistics to allow us to improve our products and services for you;
· For security purposes and to prevent and detect fraud or loss
The personal information we collect includes your name, identification number, address, date of birth, and contact details (for example phone and email),
and social security number, among others. We will collect personal identification information from you only if you voluntarily submit such information to
us. If you provide personal information to us about someone else, you are responsible for telling the other person that you have provided their personal
information to us. You can always refuse to supply personal identification information, except that it may prevent you from engaging in certain Site
We collect personal information when you use our website, when you call us, when you visit our offices or when you otherwise get in contact with us.
While we will collect most of the information from you, we might also collect personal information about you from someone else when we are processing your
application for insurance coverage or are assessing a claim under your policy. This may include another insurer, an insurance investigator, claims manager
or a medical provider.
We may collect non-personal identification information about Users whenever they interact with our Site. General non-personal identification information
may include the internet protocol (IP) address, browser name, the type of computer and technical information about Users means of connection to our Site,
such as the operating system and the Internet service providers utilized and other similar information. This general information allows us to maintain,
evaluate and improve our Site’s performance. We may also gather and use non-personal information to assess and to consider improvements to our products and
Advertising and marketing materials
We will ensure that our users will have the option to decline to receive any further emails about our products and services .
Should you want to unsubscribe in receiving marketing materials, you may notify us by sending an email at firstname.lastname@example.org.
Disclosure of information
We may disclose your personal information confidentially to other parties who help us provide our products and services. These may be our group companies,
other insurers, parties involved in supporting the claims process like assessors, loss adjusters, repairers and suppliers, investigators and recovery
agents. We may also disclose such information to police, credit enforcement groups and legal advisors assisting us in providing our services to you.
Those external companies who assist us in web-hosting, maintaining our website, providing communication services and help in problem solving may also have
access to your personal information for the sole purpose of providing those services. Some external companies may gather non-personal information to
evaluate the effectiveness of our online marketing activities. We impose security and confidentiality requirements on how these parties handle your
personal information and we limit the use of it to the specific purposes for which they were disclosed. In addition, we may disclose your information where
there is a legal or regulatory requirement to do so.
How long will we keep your personal information?
We will only hold your personal information for as long as is necessary for the purposes described in this Privacy Statement or for legal or business
Sharing your personal information
We may share general demographic information not linked to any personal information regarding visitors and users with our business partners, trusted
affiliates and advertisers for the purposes outlined above. But we do NOT sell, rent, or trade your personal information to others.
Getting in touch with us via the Internet
Our website enables you to communicate with us electronically using the internet. We need your email address in order to respond to your communications. We
WILL NOT ask you to verify your identity by email. An email which appears to come from us, or which claims to be sent by us - asking for personal
information should not be opened. It should be deleted immediately as it is likely to be an attempt to acquire (wrongfully) your personal details (called
'phishing'). If we need to verify your identity, we will contact you by telephone.
We keep the content of email correspondence you have with us as it will help us understand your needs and provide you with assistance.
Web Browser Cookies
Our Site may use "cookies" to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to
some parts of the Site may not function properly.
How to contact us
Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to our data protection officer, (insert name), at
(insert email) .
If you have questions, comments and requests regarding this Privacy Statement, the practices of this Site, or your dealings with this Site, please contact
Malayan Insurance Co., Inc.
(632) 242-8888 (Trunkline)
4/F Yuchengco Tower I, 500 Quintin Paredes St., Binondo, Manila
It is important that you read the following legal notices. By accessing www.travelsure.ph, you agree to accept and abide by the provisions stated in
Terms and Conditions
Read through the terms and conditions of use of
Privacy and Security Policy
Read through Malayan Insurance’s policy on privacy and security.
We will ensure that our users will have the option to decline to receive any further emails.
You may send your complaints, queries and other concerns here or contact us at 632- 628-8557.